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Due to unprecedented conditions that are out of our control, shipping costs have tripled and delivery times are all over the place. We suggest in-store pick-up if at all possible. We may send an email or call you to go over the current situation for shipping and may cancel your order if we cannot get in contact within 2-3 days. Please feel free to call us with any concerns, 250-717-0556.
All in-stock items are shipped within 2-3 business days. Shipments are sent Monday to Friday, excluding statutory holidays. We have carefully selected the fastest, most reliable shipping methods for all eligible products on our site. Your order will ship via UPS, FedEx, Purolator, Canpar, or Canada Post. Deliveries are made Monday to Friday, excluding statutory holidays, as our shipping partners do not typically deliver on the weekends or on statutory holidays.
Once your order has been shipped, you will receive an email with the shipment details and a tracking number for the shipment.
If for any reason there will be delays with your order, a Baby & Me customer service representative will contact you within 48 hours of the time your order was placed to discuss alternative shipping options. Some orders may be shipped separately due to the size or quantity of items ordered. If there are any discrepancies with shipping totals, or over-sized items that may require additional shipping charges a Baby & Me customer service representative will contact you to discuss price changes or alternative shipping options.
Once an order has been shipped, our shipping partners may attempt to deliver the order no more than twice. If the recipient is unavailable to receive the order during the first delivery attempt, a delivery notification may be left at the recipient’s door with instructions specific to that shipping partner. If our shipping partners remain unsuccessful in their delivery attempts, the order will be held at the shipping partner’s depot for a limited time, after which the order will be shipped back to Baby & Me. If an order is shipped back to Baby&Me due to unsuccessful delivery, additional shipping will need to be paid by the customer in order to arrange a re-delivery.
We reserve the right to limit quantities available for sale. We also reserve the right to, at any time, correct, cancel, reject, or terminate any order for any reason at our sole discretion, whether or not the order has been submitted, confirmed and/or charged to your credit card.
At this time, we are only able to ship orders within Canada; we apologize for any inconvenience this may cause.
As a thank you for shopping with Baby & Me, we are pleased to offer Free Shipping for select online orders. Some restrictions apply.
Our Free Shipping offer excludes but is not limited to furniture items, clearance or sale items, and select oversized items. Please see product description for any shipping limitations. This offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. This offer is not valid on previous purchases or returns.
Our Free Shipping offer is valid on online orders with a minimum pre-tax total of $60 or more shipping to the following postal codes:
Our Free Shipping offer is valid on online orders with a minimum pre-tax total of $150 or more shipping to the following postal codes:
Some areas are excluded from our Free Shipping offer. These areas include but are not limited to: Yukon, Northwest Territories, Nunavut & the following postal codes:
Baby & Me is committed to making sure that the product you purchased is the best product for you.
With proof of purchase, we will accept non-sale items in unused condition, with unopened and undamaged packaging, for a full refund within 14 days of purchase, or for a gift card within 30 days of purchase. Gifts and gift receipts are valid for a gift card only.
For safety, health, and hygienic reasons, some products are final sale and cannot be returned. These products include, but are not limited to:
If an item is deemed not re-saleable, or is outside of our return policy, a refund will not be issued. In the case of an exception being made, outside of our return policy, a restocking fee may be deducted from the refund amount.
Any items purchased online must be brought back or shipped back to our store location. Any shipping fees paid by the customer when sending the order out are non-refundable. Any shipping fees required for shipping the return back to the store are solely the customer's responsibility.
Refunds are issued once an item has been received, inspected, and approved at our store location. If an item is deemed not valid for a return, the customer will be notified and the item will be held for up to 7 days. The customer may choose to take the item back or leave it with the store to dispose of. If the customer chooses to take the item back, any shipping fees required for shipping the items back to the customer are solely the customer's responsibility.
Any claims for manufacturer defects must be submitted in writing to firstname.lastname@example.org. Any manufacturing defects must be reported within 48 hours of receiving the order.
We require the following information for all defects: