Returns & Exchanges

Return Policy

Baby & Me is committed to making sure that the product you purchased is the best product for you.

With proof of purchase, we will accept non-sale items in unused condition, with unopened and undamaged packaging, for a full refund within 14 days of purchase, or for a gift card within 30 days of purchase. Gifts and gift receipts are valid for a gift card only.

For safety, health, and hygienic reasons, some products are final sale and cannot be returned. These products include, but are not limited to:

  • Breast pumps & accessories
  • Car seats & car seat bases
  • Strollers
  • Furniture
  • Mattresses & waterproofing covers
  • Highchairs 
  • Ear protection
  • Safety gates & baby-proofing products
  • Pacifiers 
  • Teethers
  • Skin care, hair care, oral care, and hygiene products
  • Bath tubs
  • Potties & training pants
  • Underwear & swim diapers
  • Diapers
  • Food
  • Gift Cards
  • Clearance items
  • Floor model items
  • Any products that have been assembled

If an item is deemed not re-saleable, or is outside of our return policy, a refund will not be issued. In the case of an exception being made, outside of our return policy, a restocking fee may be deducted from the refund amount.

Any items purchased online must be brought back or shipped back to our store location. Any shipping fees paid by the customer when sending the order out are non-refundable. Any shipping fees required for shipping the return back to the store are solely the customer's responsibility.

Refunds are issued once an item has been received, inspected, and approved at our store location. If an item is deemed not valid for a return, the customer will be notified and the item will be held for up to 7 days. The customer may choose to take the item back or leave it with the store to dispose of. If the customer chooses to take the item back, any shipping fees required for shipping the items back to the customer are solely the customer's responsibility.


Any claims for manufacturer defects must be submitted in writing to Any manufacturing defects must be reported within 48 hours of receiving the order.

We require the following information for all defects:

  • Item and defect description
  • Photos of the item and photos of the defect
  • A copy of the original receipt or gift receipt
  • Model number if applicable
  • Manufacture date if applicable