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- 1 844 394 2229
- MON–SAT 9AM–6PM PT, SUN 10AM–5PM PT
All in-stock items are shipped within 2-3 business days. Shipments are sent Monday to Friday, excluding statutory holidays. We have carefully selected the fastest, most reliable shipping methods for all eligible products on our site. Your order will ship via UPS, FedEx, Purolator, Canpar, or Canada Post. Deliveries are made Monday to Friday, excluding statutory holidays, as our shipping partners do not typically deliver on the weekends or on statutory holidays.
Once your order has been shipped, you will receive an email with the shipment details and a tracking number for the shipment.
If for any reason there will be delays with your order, a Baby & Me customer service representative will contact you within 48 hours of the time your order was placed to discuss alternative shipping options. Some orders may be shipped separately due to the size or quantity of items ordered. If there are any discrepancies with shipping totals, or over-sized items that may require additional shipping charges a Baby & Me customer service representative will contact you to discuss price changes or alternative shipping options.
Once an order has been shipped, our shipping partners may attempt to deliver the order no more than twice. If the recipient is unavailable to receive the order during the first delivery attempt, a delivery notification may be left at the recipient’s door with instructions specific to that shipping partner. If our shipping partners remain unsuccessful in their delivery attempts, the order will be held at the shipping partner’s depot for a limited time, after which the order will be shipped back to Baby & Me. If an order is shipped back to Baby&Me due to unsuccessful delivery, additional shipping will need to be paid by the customer in order to arrange a re-delivery.
We reserve the right to limit quantities available for sale. We also reserve the right to, at any time, correct, cancel, reject, or terminate any order for any reason at our sole discretion, whether or not the order has been submitted, confirmed and/or charged to your credit card.
At this time, we are only able to ship orders within Canada; we apologize for any inconvenience this may cause.
The recipient of the order must be present to inspect and receive the delivery. Before receiving your order please review the following:
The recipient signature indicates acceptance of the package. If there is any damage to the package please be as detailed as possible on the packing slip before signing and accepting the package. If you sign for the package without noting issues you are accepting the package and its contents as is.
If there are any discrepancies with the order please note this on the packing slip prior to signing. Our shipping partners will not honour any insurance claims if damages or shortages are not recorded and we will therefore be unable to honour any returns. Once the package has been received please immediately check the contents of your order.
If the recipient of the order cannot be present to receive delivery, the recipient must provide a safe place for the courier to deliver the package to help prevent package theft.
Baby & Me is not responsible for any stolen packages once our shipping partners have marked them as delivered.
If you would like your order to be sent with signature required, please put a note requesting this in the Gift Message box in the Shopping Cart, before you Proceed to Checkout.
All shipments are sent with $100 insurance, at no additional charge. If you would like to add additional insurance, put a note requesting this in the Gift Message box in the Shopping Cart, before you Proceed to Checkout. A Baby & Me customer service representative will then contact you regarding additional charges for the added insurance.
Any claims for damages or order discrepancies must be submitted in writing to orders@babyandme.ca within 48 hours of receiving the order.
As a thank you for shopping with Baby & Me, we are pleased to offer Free Shipping for select online orders. Some restrictions apply.
Our Free Shipping offer excludes but is not limited to furniture items, clearance or sale items, and select oversized items. Please see product description for any shipping limitations. This offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. This offer is not valid on previous purchases or returns.
Our Free Shipping offer is valid on online orders with a minimum pre-tax total of $80 or more shipping to the following postal codes:
| R2C–R4A | T8A–T8N | V1L | V3H–V4S |
| S4N–S4Z | T9A–T9E | V1M | V4T–V4V |
| S7H–S7V | V0A–V0H | V1N | V4W–V7Z |
| T0C | V0K–V0L | V1P–V1S | V8A–V8K |
| T1Y–T3L | V0M–V0N | V1T–V2A | V8L–V9E |
| T3M–T4Z | V0P–V0Z | V2B–V2R | V9G–V9Z |
| T5A–T6V | V1A–V1G | V2S–V2V | |
| T6W–T7W | V1H | V2W–V3E | |
| T7X–T7Z | V1J–V1K | V3G |
Our Free Shipping offer is valid on online orders with a minimum pre-tax total of $150 or more shipping to the following postal codes:
| G1A–G3K | K0A–K0H | L1A–L9Z | N1A–N9Z |
| H0A–H9Z | K1A–K7T | M0A–M9Z | R7A–R7B |
| J1A–J8K | K8J–K9Z | N0A–N0Z |
Some areas are excluded from our Free Shipping offer. These areas include but are not limited to: Yukon, Northwest Territories, Nunavut & the following postal codes:
| A0A–A9Z | G0B–G0L | J0W–J0Z | P5P–P9Z |
| B0A–B2T | G0M–G0S | J8L–J9C | R0A–R0Z |
| B2V–B3Z | G0T–G0W | J9E | R1A–R2B |
| B4A–B9Z | G0X–G0Z | J9G–J9J | R4B–R6Z |
| C0A–C0Z | G3L–G4Z | J9K–J9L | R7C–R9Z |
| C1A–C1E | G5A | J9M–J9Z | S0A–S3M |
| C1G–C9Z | G5B–G5T | K0J | S3N–S4M |
| E0A–E0Z | G5V–G6Z | K0K–K0Z | S5A–S7G |
| E1A–E1G | G7A–G8C | K7V–K8H | S7W–S9Z |
| E1H–E2G | G8E–G8S | L0A–L0Z | T0A–T0B |
| E2H–E2S | G8T–G9C | P0A–P0Z | T0E–T0Z |
| E2T–E2Z | G9E–G9Z | P1A–P1Z | T1A–T1X |
| E3A–E3E | J0A–J0L | P2A–P2N | T8P–T8Z |
| E3G–E9Z | J0M | P2P–P4R | T9G–T9Z |
| G0A | J0N–J0V | P4S–P5N | V0J |
Some areas may be excluded from shipping through our website. If your shipping address is one of the following postal codes, or within Yukon, Northwest Territories, or Nunavut, and you wish to have your order shipped, please contact our store for a custom shipping quote.
| A0A-A9Z | G0A | J0W-J0Z | R4B-R6Z |
| B0A-B2T | G0B-G0L | J9E | R7C-R9Z |
| B2V-B3Z | G0M-G0S | J9K-J9L | S0A-S3M |
| B4A-B9Z | G0T-G0W | J9M-J9Z | S3N-S4M |
| C0A-C0Z | G0X-G0Z | K0J | S5A-S7G |
| C1A-C1E | G3L-G4Z | K7V-K8H | S7W-S9Z |
| C1G-C9Z | G5A | P0A-P0Z | T0A-T0B |
| E0A-E0Z | G5B-G5T | P1A-P1Z | T0E-T0Z |
| E1A-E1G | G7A-G8C | P2A-P2N | V0J |
| E1H-E2G | G8E-G8S | P2P-P4R | X0A-X9Z |
| E2H-E2S | G9E-G9Z | P4S-P5N | Y0A-Y9Z |
| E2T-E2Z | J0A-J0L | P5P-P9Z | |
| E3A-E3E | J0M | R0A-R0Z | |
| E3G-E9Z | J0N-J0V | R1A-R2B |
